FAQ /POLICIES

- Custom orders take 2-8 weeks to complete. 

- For custom orders please email vrogersdesigns@gmail.com to inquire. 

- International orders: If you live outside of the United States and would like to purchase please email vrogersdesigns@gmail.com to inquire (shipping fees apply).

- I do accept payment plans through Affirm and Afterpay.

-  I am not responsible for stolen packages, incorrect address input, etc. When USPS marks your package as delivered I am no longer responsible for the package, unless it arrives damaged.

- USPS can take up to two months to deliver packages. Unfortunately, this is out of my control.

- Non-custom orders may take up to a week and a half to ship. (unless we arrange something) I ship once per week.

- REFUND POLICY:  30 day refund policy. Must request a refund within 30 days of receiving your order. I do require you to send your package back in the exact box or mailer it was received in. I will provide a new shipping label but you are responsible for printing the label.  I will issue the refund once the package has been delivered back to me.

CARE INFO & DISCLAIMERS

- For RESIN tables and wall pieces: treat these as if it was a mirror or glass. Use Windex or a glass cleaner to remove finger prints. Use warm water a nonabrasive towel and dish soap to disinfect.

- Cleanse wood tables (tables with no resin top coat) with a wood cleanser. (I recommend Pledge wood cleansers and polishes)

- Hand wash ONLY (coasters, charcuterie boards, etc)

- I use table top epoxy, so it is safe to set food on top of your piece.

- Do not use charcuterie boards as a cutting board.

- Do not put any resin pieces in the microwave, oven or dishwasher.

- Wash your pieces with mild cleansers such as soap and warm water, Windex, or Clorox wipes.

- For long lasting beauty, please keep out of direct sunlight for long periods of time.

- Care instructions must be followed. I will not issue refunds or exchanges if you ruin your piece by not following instructions.

- Legs ship separately from table top. Expect two packages.