POLICIES
- Custom orders take 2-8 weeks to complete.
- For custom orders please email vrogersdesigns@gmail.com to inquire.
- International orders: If you live outside of the United States and would like to purchase please email vrogersdesigns@gmail.com to inquire (shipping fees apply).
- I do accept payment plans. You must make the final payment before the piece is shipped.
- Once USPS has marked your package as "delivered" I am no longer responsible for your package, unless it arrives damaged. I am not responsible for stolen packages.
- I will not refund your order if it is in route. USPS can take up to two months to deliver packages. If you still want a refund after the package has arrived, you must follow my return policy to get a refund.
- 30 Day Refund Policy. After 30 days of purchase I will NOT refund an order.
- Non-custom orders may take up to a week and a half to ship. (unless we arrange something) I ship once per week.
- REFUND POLICY: If you are unhappy with your order I will happily assist you. I DO NOT offer refunds if you do not read the description. This includes misreading measurements and dimensions. Otherwise, to start this refund or exchange process you must provide an image of the item, along with an explanation. However, I do require you to send your package back in the exact box or mailer it was received in. I will provide a new shipping label but you are responsible for printing the label. I will issue the refund once the package has been delivered.
CARE INFO & DISCLAIMERS
- For RESIN tables and wall pieces: treat these as if it was a mirror or glass. Use Windex or a glass cleaner to remove finger prints. Use warm water a nonabrasive towel and dish soap to disinfect.
- Cleanse wood tables with Clorox wipes and then follow up with a wood polish. (I recommend Pledge wood cleansers and polishes)
- Hand wash ONLY
- I use table top epoxy, so it is safe to set food on top of your piece.
- Do not use charcuterie boards as a cutting board.
- Do not put any resin pieces in the microwave, oven or dishwasher.
- Wash your pieces with mild cleansers such as soap and warm water, Windex, or Clorox wipes.
- For long lasting beauty, please keep out of direct sunlight for long periods of time.
- Care instructions must be followed. I will not issue refunds or exchanges if you ruin your piece by not following instructions.
- Legs ship separately from table top. Expect two packages.
PAYMENT METHOD
Debit, Credit, Venmo, or Cash only.