FAQ /POLICIES
- Custom orders take 2-8 weeks to complete.
- For custom orders please email vrogersdesigns@gmail.com to inquire.
- International orders: If you live outside of the United States and would like to purchase please email vrogersdesigns@gmail.com to inquire (shipping fees apply).
- I do accept payment plans through Affirm.
- To pay with Affirm you must complete the first two steps of the checkout process and then select Affirm as your payment option. You will be redirected to Affirms website to select your payment plan, and then you can finish the checkout process on my website.
- Once USPS has marked your package as "delivered" I am no longer responsible for your package, unless it arrives damaged. I am not responsible for stolen packages.
- USPS can take up to two months to deliver packages. Unfortunately, this is out of my control.
- Non-custom orders may take up to a week and a half to ship. (unless we arrange something) I ship once per week.
- REFUND POLICY: 30 day refund policy. Must request a refund within 30 days of receiving your order. I do require you to send your package back in the exact box or mailer it was received in. I will provide a new shipping label but you are responsible for printing the label. I will issue the refund once the package has been delivered back to me.
CARE INFO & DISCLAIMERS
- For RESIN tables and wall pieces: treat these as if it was a mirror or glass. Use Windex or a glass cleaner to remove finger prints. Use warm water a nonabrasive towel and dish soap to disinfect.
- Cleanse wood tables (tables with no resin top coat) with a wood cleanser. (I recommend Pledge wood cleansers and polishes)
- Hand wash ONLY (coasters, charcuterie boards, etc)
- I use table top epoxy, so it is safe to set food on top of your piece.
- Do not use charcuterie boards as a cutting board.
- Do not put any resin pieces in the microwave, oven or dishwasher.
- Wash your pieces with mild cleansers such as soap and warm water, Windex, or Clorox wipes.
- For long lasting beauty, please keep out of direct sunlight for long periods of time.
- Care instructions must be followed. I will not issue refunds or exchanges if you ruin your piece by not following instructions.
- Legs ship separately from table top. Expect two packages.
PAYMENT METHOD
Debit, Credit, Venmo, or Cash only.